About your chair

Troubleshoot Office Chair problems

  Symptom (most common)Problem Component
Seat unstable, rocks, tips forward, falls backwards, sinks down while leaning back or obvious visible damage to the mechanism; broken pieces of metal or shavings underneath the chair; squeaks when moving Chair Mechanism  
Seat sinks down or raises even when not in use; sinks when you sit on it; will not lower or raise when you pull the handle; visible damage to gas cylinder/spindle  Gas cylinder  
Chair is unstable or leans over to one side with visible damage on the base of wheelsCastors and/or base  
Casters/wheels  stuck, chair does not move in a straight lineTry cleaning rubbish stuck in the castors